Refund policy

Treasure Valley Sleep Company — Return & Refund Policy

Last Updated: 2026

Thank you for shopping with Treasure Valley Sleep Company. We want you to love your new sleep system. Because a new mattress represents a significant adjustment for your body, we offer a dedicated Sleep Trial period to ensure you have made the right comfort choice.

Please read the terms and conditions of our Return and Refund Policy carefully before completing your purchase.

1. The 90-Night Sleep Trial & Mandatory Break-In Period

We provide a 90-Night Sleep Trial on all qualifying standard mattress purchases.

  • The 30-Night Break-In Requirement: Your body requires time to adjust to a new alignment, and new mattress materials need time to fully settle and break in. Therefore, you must sleep on your new mattress for a minimum of thirty (30) nights from the date of delivery before you are eligible to initiate an exchange or return.

  • Eligibility Window: Return or exchange requests can only be initiated between Day 31 and Day 90 following your delivery date.

2. Condition of the Mattress (Strict Requirements)

To be eligible for a comfort exchange or a refund, the mattress must be returned in pristine, sanitary condition.

  • Damage and Stains: Any mattress that is soiled, stained, ripped, torn, infested, or otherwise physically damaged will not be accepted for return or exchange under any circumstances. Liquid damage completely voids this policy.

  • Law Tag: The legal manufacturer's tag must remain securely attached to the mattress. Removal of the law tag voids all return and warranty rights.

  • Recommendation: We strongly advise using a high-quality, waterproof mattress protector at all times during your 90-night trial to prevent accidental stains.

3. Comfort Exchanges

If you decide within the trial window (after the 30-night break-in period) that your mattress is too firm or too soft, you can participate in a one-time comfort exchange for a different model. Your mattress must meet conditions listed above in Section 2 in order to be eligible for the comfort exchange.

  • Price Differences: If the newly selected mattress is of greater value, you must pay the retail difference. If the newly selected mattress is of lesser value, a store credit or refund for the difference will be issued, minus applicable delivery fees.

  • Exchange Delivery Fee: A standard local delivery fee of $99 will apply to transport the new mattress to your home and remove the original mattress.

4. Returns for a Refund & Associated Fees

If you wish to return your mattress entirely rather than exchanging it for another model, you may do so after the 30-night break-in period but before the 90th day. All authorized mattress returns for a refund are strictly subject to the following deductions:

  • Restocking Fee: A 20% restocking fee based on the original purchase price will be deducted from your final refund.

  • Pickup Fee: A flat $99 pickup and logistics fee will be assessed to handle the removal of the mattress.

  • Original Shipping: Original delivery and white-glove setup fees are strictly non-refundable.

5. Mattress Removal Process

For hygienic and legal reasons, Treasure Valley Sleep Company never resells used mattresses. Upon authorization of your return, we will schedule a formal mattress removal service through our designated third-party logistics and recycling partners. All mattress removals must be coordinated directly through our network; unauthorized disposals or self-returns will not be honored.

6. Final Sale & Excluded Items

The 90-Night Sleep Trial applies strictly to mattresses. The following items are considered Final Sale and are completely excluded from eligibility for returns, refunds, or exchanges:

  • Adjustable bed bases and foundations

  • Pillows, sheets, and mattress protectors

  • Clearance, floor models, or "As-Is" closeout merchandise

How to Initiate a Request

To begin a comfort exchange or return process after your 30-night break-in period has elapsed, please contact our customer care department at treasurevalleysleepco@outlook.com with your original order number and proof of purchase.