Shipping policy

reasure Valley Sleep Company — Shipping Policy

Last Updated: July 6, 2026

Thank you for choosing Treasure Valley Sleep Company. We are committed to delivering your new sleep system safely and efficiently. Please review our shipping and delivery terms below to understand how your order will be processed and delivered.

1. Order Processing Times

  • Standard Merchandise & Bedding: Orders for sheets, pillows, and mattress protectors are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Mattresses and Large Furniture: Because many of our premium mattresses are made-to-order or require specialized freight handling, processing and build times can take between 3 to 7 business days before dispatch.

  • You will receive a notification email with tracking information as soon as your order ships.

2. Shipping & Delivery Methods

We utilize different shipping methods depending on the size and weight of the items in your order:

  • Standard Ground Shipping (Bedding & Accessories): Smaller items are shipped via standard carriers (UPS, FedEx, or USPS). Delivery typically takes 3 to 6 business days after dispatch.

  • Curbside Freight Delivery (Mattresses): For standard mattress orders, your shipment may arrive via a freight carrier. The carrier will contact you via phone to schedule a delivery window. The delivery driver will drop the mattress off at the curb or the front door of your building. Please note: Drivers will not bring the mattress inside or upstairs under this tier.

  • White-Glove Delivery & Home Setup (Optional/Premium): Where available, we offer an in-home White-Glove Delivery service. This includes room-of-choice delivery, professional unpacking, mattress setup, and the removal of packaging materials.

3. Shipping Rates and Estimates

  • Shipping Fees: Shipping charges subject to product and scheduling availability and will be calculated at checkout.

  • Promotional Free Shipping: We occasionally offer free standard shipping on qualifying mattress orders within specific geographic zones. Check our store banner for current active promotions.

4. Delivery Areas & Restrictions

  • Domestic Shipping Only: We currently ship exclusively to addresses within the contiguous United States. We cannot ship to Alaska, Hawaii, or international destinations at this time.

  • No P.O. Boxes or APO/FPO: Due to the physical size of mattresses and sleep foundations, we cannot deliver these items to P.O. Boxes or military APO/FPO addresses. A physical residential or commercial street address is required.

5. Delivery Scheduling & Customer Responsibility (Large Items)

For freight and White-Glove deliveries, a representative from the delivery network will call you to arrange a delivery date and time window.

  • Adult Signature Required: An adult (18 years or older) must be present at the scheduled time to inspect the shipment and sign the delivery receipt.

  • Missed Deliveries: If you are not present during your scheduled delivery window, you may be held responsible for a redelivery fee assessed by the logistics carrier.

6. Shipment Inspection & Damaged Goods

We take great care to ensure your order arrives in perfect condition. However, transit damage can occasionally occur.

  • Inspection: Please thoroughly inspect the outer packaging of your mattress or foundation before signing the delivery receipt.

  • Filing a Claim: If you notice severe structural damage to the box or the product, please note "Refused due to damage" on the carrier's receipt, take photographs, and contact our customer care team within 24 hours at treasurevalleysleepco@outlook.com. We will swiftly arrange a replacement shipment for you.

Questions?

If you have any questions about the delivery status of your order or need to update your shipping information prior to fulfillment, please contact us at treasurevalleysleepco@outlook.com.